Terms & Conditions

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Terms & Conditions

Please read our booking terms carefully before making a reservation.

Reservation and Confirmation

Availability of maxi cabs affects bookings. For immediate confirmation, please contact us directly. Online pre-bookings will receive reservation details and estimated pickup times promptly.

Additional Passengers, Luggage & Pickups

Passenger count and luggage details must be provided in advance. Any changes should be made at least 2 hours before departure and may include additional charges. Extra pickups or drop-offs may incur extra fees.

Festival Reservations

Bookings during special occasions such as Christmas and New Year’s Day may attract extra charges.

Choosing the Right Vehicle

Please choose a suitable vehicle based on passengers and luggage. We are not responsible for delays caused by incorrect vehicle selection.

Payment

Our services are currently free, however fees may be introduced in the future. A temporary $1.00 verification charge may apply. Charges may include metered fare, tolls, extras, and applicable regional service fees.

Payment Methods

We accept cash payments to drivers, PayPal, credit cards, and debit cards.

Airport Pickups and Delays

Flight details must be provided for airport transfers. Airport tolls are payable by passengers. We monitor flight delays and adjust bookings where possible. Waiting charges may apply.

No Show Charges

No-show fees apply if passengers miss pickups without notice. Please contact us if you cannot locate the driver.

Refunds and Deductions

No refunds for fully paid online bookings. Deductions may apply in case of payment disputes or security verification issues.

Cancellation

Please notify cancellations or changes at least 3 hours prior to booking time to avoid cancellation charges or deposit retention.

  • 12-hour notice cancellations may qualify for refunds.
  • Less than 12-hour notice may incur charges.
  • Incorrect booking details may affect refunds.
  • Passenger no-show charges may apply.

Toll Charges

Tolls may be added to quoted fares where applicable.

Waiting Time Surcharge

Waiting time may be charged at $1.50 per minute at driver discretion.

Card Payment Surcharge

Debit and credit card payments may attract a 4.4% surcharge.

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